Return Policy
Please read our official Refund policy:
We want you to be satisfied with your Buyaitim purchase.
30-day returns
You have 30 days after receiving your item to request a return. To be eligible, the item must be unused and in the same condition you received it, with original packaging when applicable. You will also need your order confirmation or proof of purchase.
How to start a return
Email timothyguyette1@gmail.com with your order number and reason for return. Do not ship items back until we confirm the return and provide instructions. Items sent without prior approval may not be accepted.
Return shipping address
We will provide the correct return address when your return is approved. (Store owner: add your permanent return mailing address here.)
Damages and issues
Please inspect your order on arrival. Contact us right away if an item is defective, damaged, or incorrect so we can help make it right.
Non-returnable items
Certain items cannot be returned, including personalized/custom products, perishable goods, personal-care items opened after delivery, hazardous materials, sale items marked final sale, and gift cards.
Partner-fulfilled items
Some products are shipped by partner suppliers. Return eligibility and shipping for those items may follow the partner’s process; we will tell you which steps apply when you contact us.
Exchanges
The fastest option is usually to return the original item (once approved) and place a new order for the replacement.
EU cooling-off period
If merchandise is shipped into the European Union, you may also have a 14-day right to cancel under applicable law, provided the item is unused and in original condition with proof of purchase.
Refunds
After we receive and inspect the return, we will email you about approval. Approved refunds are issued to the original payment method, typically within 10 business days of approval (your bank may take additional time to post the credit).